Questions answered. Solutions delivered.

This FAQ page is designed to provide you with essential information about Techquila Freelancing Inc. and our services. Here, you will find answers to common inquiries related to our Virtual Assistant offerings, including administrative support, social media management, and tech support. We aim to clarify any doubts and enhance your understanding of our unique approach to personalized and comprehensive support.

GETTING STARTED

How do I get started with your services?

Fill out the Intro Form

After the form, you’ll get options to:

  • Download the mobile app (iOS/Android)

  • OR open the PWA (Progressive Web App) version in your browser

Is there a minimum commitment required?

No minimum commitment is required. We offer services on an as-needed basis, allowing you to access support whenever you require it.

Can I cancel anytime?

Yes, you can downgrade, upgrade or cancel anytime.

OUR SERVICES

What services do you offer?

We provide a wide range of services, including technology support, executive and administrative solutions, financial oversight, operations management, and personal assistance. These are tailored to meet the needs of both residential and commercial clients.

Can I get help with catching up on my bookkeeping?

Yes, we offer catch-up services for businesses that need to get their financials in order. Contact us for a customized quote based on the scope of work.

What types of tax preparation support are available?

* For those filing personal taxes, we handle everything from deductions and credits to accurate filings, ensuring a smooth and compliant tax season.

* If you own rental or investment properties, we can help manage the complexities of property-related tax requirements, including income reporting, depreciation, and deductions.

* For freelancers, contractors, and self-employed individuals, we provide support with managing business expenses, tracking income, and optimizing deductions to keep your tax filings accurate and beneficial.

* Our business tax services cover small and medium-sized enterprises, handling corporate taxes, deductions, payroll taxes, and compliance to simplify the filing process and support your financial health.

Do you offer GST/HST Filings?

Whether you’re required to file quarterly or annually, we manage all GST/HST obligations, ensuring timely filings and compliance. Our service includes calculating input tax credits, sales tax remittances, and managing other GST/HST details to keep your business tax-ready year-round.

How does Operations support my business?

Need help with hiring, firing, or fixing messy workflows? Our operations support covers everything from writing HR policies to managing day-to-day processes—so your business runs smoother, stays compliant, and grows with less stress.

How does your personal assistance service work?

We provide dedicated personal assistance for everyday tasks, pet sitting, housing sitting, grocery shopping, and more. Our assistance extends to both personal and professional needs, making it easy to stay productive no matter where you are.

What are Cloud Cocktail Assistants?

At Techquila Freelancing Inc., our Cloud Cocktail Assistants shake things up with a unique, tailored approach to virtual support.

We go beyond handling tasks—we provide a comprehensive solution tailored to your personal or business needs. Whether it's administrative work, operational support, or project management, we ensure every piece fits seamlessly together.

Unlike typical virtual assistants who focus solely on business needs, we also help with personal tasks, giving you more time to focus on what matters most in your life.

True to our name, we mix and match services to create the perfect "cocktail" for your unique requirements, so you’re never stuck with one-size-fits-all solutions.

With our background in IT and technology, we bring an advanced skill set to help with everything from systems management to cloud-based workflows, making us more than just an assistant—we’re a tech partner.

We don’t just wait for instructions. Our team anticipates your needs, identifies potential issues, and offers solutions before problems arise.

Our tequila-inspired branding reflects our fresh and creative approach to business services. We’re professional but approachable, adding a bit of flavor to your daily operations.

While based in rural Alberta, we’re equipped to serve clients across Canada with a deep understanding of local challenges and modern solutions.

We don’t just complete tasks—we educate and empower our clients, enabling them to streamline their operations and make informed decisions.

Do you provide IT support for both residential and commercial clients?

Yes, we specialize in both. However, we keep residential and commercial services distinct to ensure targeted solutions.

Do you offer remote support for IT issues?

Yes, we offer secure remote IT support to resolve issues quickly without the need for on-site visits. Actually all of our services can be done remotely with the exception of our repair service. 

PAYMENT & PRICING

What are your prices?

We provide transparent pricing for single services and packages, which are listed on our services page. Pricing depends on your specific needs, and we’re happy to provide a custom quote during your consultation.

Are your prices fixed or customizable?

Our pricing is transparent and listed for most services. However, certain packages or complex projects can be tailored to meet your specific needs. For customized solutions, we'll provide a detailed quote after discussing your requirements.

Do you offer discounts for bundling services?

Yes, we offer discounts for clients who bundle multiple services. For example, combining tax preparation with bookkeeping or personal assistant packages may result in a reduced overall cost. Contact us to learn about current promotions.

Are there any hidden fees?

No. All costs are clearly outlined in our service agreements. If additional charges arise due to scope changes or extra requests, we will inform you in advance for approval.

Are there any additional fees for travel?

Travel fees do apply. Please refer to our "What it is worth?" page.

What are your payment options?

Please refer to our "What it is worth?" page.

BOOKING CONSULTATIONS

What are your hours of operation?

Monday to Thursday | 08:00am to 05:00pm

Fridays | By appointment only

Saturday, Sunday and Statutory Holidays | Closed

How can I book a consultation?

You can book a consultation here.

Are consultations free?

Initial consultations are free for our services, allowing us to understand your needs and suggest the best solutions. For detailed consultations involving extensive planning, a nominal fee may apply, which will be credited toward your service if you proceed.

Can I reschedule or cancel my consultation?

Yes, you can reschedule or cancel with no fee if done at least one business day prior to appointment. If less than one business day, you may incur a fee.

POLICIES FAQS

What is your refund policy?

Refunds are considered on a case-by-case basis. For detailed terms, please refer to our Refund Policy & our Terms and Conditions.

How do you handle my personal data?

Your privacy is a top priority. We ensure all personal and business data is handled securely and in compliance with Canadian privacy laws. For more details, please review our Privacy Policy.

Do you serve businesses outside of Alberta?

Yes! While we are based in rural Alberta, we provide remote services to businesses across Canada.

SERVICE TURNAROUND TIMES

How quickly can I expect services to be completed?

Turnaround times vary by service and depend on document completeness, scheduling availability, and project scope. Below are our general timelines, with Rush Service available for urgent needs.

Tax Preparation

  • CVITP (Free Tax Program): Completed within 4 hours to 5 business days after all required documents are received.

  • Paid Tax Services: Most returns are finalized within 4 hours to 5 business days following complete intake.

🧑‍💻 Technology Support

  • Residential & Commercial Support: Standard issues are resolved within a few hours to 5 business days, depending on complexity.

  • Device Repairs: Completed in within a few hours to 5 business days, excluding parts delays.

🧠 Virtual Assistance & Admin Support

  • Most one-time or urgent tasks are completed within a few hours to 5 business days.

  • Scheduled weekly or monthly tasks follow your agreed workflow.

💼 Operations Optimization (HR, Onboarding, Policies)

  • Common tasks like job postings or documentation are handled within a few hours to 5 business days.

  • Complex projects may take longer based on scope and collaboration.

💰 Financial Framework (Bookkeeping & Payroll)

  • Bookkeeping & Reports: Standard turnaround is 4 hours to 5 business days from record submission.

  • Payroll: Processed according to your regular schedule, with off-cycle or special runs supported.

🧾 Personal Assistant Services

  • Quick requests (document help, errands, scheduling) completed in 4 hours to 3 business days.

  • Larger or customized tasks scheduled based on scope and urgency.

What happens if I need a service urgently?

Rush services are available for an additional fee. Please let us know your deadline, and we’ll do our best to accommodate your needs.

How will I know when my service is complete?

We will notify you via email or phone once the service is complete. For ongoing services, you will receive regular updates or reports based on your package.

WHY CHOOSE US?

What makes Techquila different from other service providers?

At Techquila Freelancing Inc., we believe in blending creativity, expertise, and a personal touch to deliver exceptional services. Here’s what sets us apart:

  1. Specialized for Small Businesses
    We focus exclusively on small businesses with 35 employees or fewer, ensuring our solutions are tailored to the unique challenges and opportunities of smaller organizations.

  2. Cultural Integration
    As a proud Métis-owned business, we incorporate elements of our culture into everything we do, including a commitment to community, respect, and collaboration.

  3. Flexible and Customizable Solutions
    No two businesses are alike. We offer flexible service packages and the ability to customize our offerings, whether it’s IT support, financial management, or operations assistance.

  4. Transparent and Fair Pricing
    We understand the value of every dollar for small businesses. Our pricing structures are clear and competitive, with no hidden fees.

  5. Comprehensive Range of Services
    From bookkeeping and payroll to IT support and operations management, we’re your one-stop shop for essential business services.

  6. Education and Empowerment
    We don’t just provide services—we empower you through training, workshops, and consultations to take control of your business operations.

  7. Tequila-Themed Creativity
    Our branding reflects our fun, creative approach. With offerings like the “Techquila Toolkit” and “Shots of Insight,” we make business services engaging and memorable.

  8. Commitment to Local Communities
    Based in rural Alberta, we understand the unique needs of rural businesses and are committed to supporting our local community.

  9. No Cookie-Cutter Solutions
    We take the time to understand your business and goals to deliver personalized support that helps you grow.

  10. Dependability and Trust
    You can count on us for reliable service and proactive communication, ensuring your business gets the attention it deserves.

Do you offer ongoing support after completing a service?

Yes! Many of our services, such as technology support and tax preparation, include post-service support for a specified period. For extended support, you can opt for a maintenance package or subscription.

What if I’m not satisfied with the service?

Your satisfaction is our priority. If you're unhappy with any aspect of our service, please let us know immediately so we can address your concerns and ensure a positive resolution.