1. Information We Collect

We collect only the information necessary to provide our services effectively and meet legal obligations. This may include:

• Contact details: Name, phone number, email address, and mailing address.
• Business information: Company name, service type, and relevant details for project delivery.
• Financial information: Payment details or transaction records, when required for billing.
• Technical information: IP address, browser type, website usage data, and security logs used to maintain system integrity and performance. This information may be processed through security and infrastructure services such as Cloudflare.

 

2. Purpose of Collection

Information is collected for the following legitimate purposes:

• To deliver and manage services, including communication and billing.
• To provide updates, documents, invoices, and client support.
• To improve service quality, functionality, and user experience.
• To comply with legal, tax, or regulatory requirements.

Personal information will not be used for purposes other than those identified above without obtaining consent.

 

3. Consent

By engaging with Techquila Freelancing Inc. through our website, client portal, or direct communication, you consent to the collection and use of your personal information as described in this policy.

Clients may withdraw consent at any time, subject to legal or contractual limitations. Withdrawal of consent may affect our ability to deliver certain services.

 

4. Information Sharing and Disclosure

Techquila Freelancing Inc. does not sell, rent, or trade personal information. Information may be shared only under the following circumstances:

• When required by law (e.g., court orders or government requests).
• With trusted service providers who assist in delivering our services, under strict confidentiality agreements. These providers may include cloud infrastructure, form processing, accounting platforms, and communication systems required for business operations.
• With client authorization or as otherwise permitted by applicable privacy legislation, including the Personal Information Protection Act (Alberta) and other relevant Canadian privacy laws.

 

5. Use of Third-Party Tools

Certain business operations utilize secure, reputable third-party platforms to support service delivery, infrastructure security, and client communication.

These may include services such as:
• Cloudflare – website security, firewall protection, and performance optimization
• Microsoft Forms – collection of service inquiries and intake information
• Tally – form processing and submission management
• Xero – invoicing and financial record management
• Firebase – application infrastructure and authentication services
• AppMySite – mobile app platform supporting the client portal

These platforms process information only as necessary to provide their services and operate under recognized privacy and security frameworks.

For more details, please refer to our [Third-Party Tools & Integration Notice].

 

6. Cookies and Tracking Technologies

Our website and client portal may use cookies and similar technologies to enhance functionality and user experience.
Cookies may collect information such as browsing behavior and preferences but do not contain personally identifying details.

Some security and performance services, such as Cloudflare, may place essential cookies used for security, traffic routing, and website stability. You can manage cookie settings within your browser.
For a full overview of how cookies are used, please review our [Cookie Policy].

 

7. Data Retention

Personal and business data is retained only as long as necessary to fulfill service, legal, or regulatory obligations.
Once retention periods expire, information is securely deleted or anonymized.

For specific retention timelines, please refer to our [Data Retention Policy].

 

8. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect information against unauthorized access, disclosure, or misuse.
While every effort is made to ensure data security, no digital system can be guaranteed entirely secure.
Clients are encouraged to maintain secure devices and credentials when accessing our services.

If you suspect a data incident or breach, please contact us immediately at privacy@techquila.ca.

9. Client Portal and Chatbot Use

Interactions within our client portal or chatbot are recorded only as necessary for support, communication, and service improvement.
Chatbot interactions are not monitored for marketing or profiling purposes and do not replace professional advice.
For detailed use guidelines, see our [Client Portal & App Use Policy].

 

10. Secure Client File Handling

Documents and files uploaded through our secure client portal may be stored using encrypted cloud infrastructure and controlled access systems. Access is restricted to authorized personnel only and is used solely for the purpose of delivering requested services.

             a. Client Responsibility for Uploaded Documents

                 Clients are responsible for ensuring that documents submitted through forms, email, or the client portal are appropriate for the requested service.

                 Techquila Freelancing Inc. provides secure systems for document transmission and storage; however, clients should avoid sending highly sensitive

                 information through unsecured communication channels. Information transmitted outside designated secure systems may carry additional risk, and

                 Techquila Freelancing Inc. cannot guarantee the security of such transmissions.

 

11. Your Rights

Under applicable privacy legislation, including the Personal Information Protection Act (Alberta) and the Access to Information Act (Canada), you have the right to:

• Access or request a copy of your personal information.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent to data use, where applicable.
• File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated.

Requests can be submitted to privacy@techquila.ca and will be addressed within a reasonable timeframe.

Individuals may also contact the Office of the Information and Privacy Commissioner of Alberta if they believe their information has been handled improperly.

 

12. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legislation, technology, or business practices.
The most recent version will always be posted on our website. Continued use of our services after changes are posted constitutes acceptance of the updated policy.